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Complete Separation Equipment Portfolio

From single machines to fully integrated systems, HensorTech manufactures the separation technology that keeps demanding industrial processes efficient, clean and profitable. Explore our four core product families below.

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Faq

Frequently Asked Questions

Answers to the questions we hear most often from process engineers and plant managers.

How can I maximize the battery life of my device?
To extend your device’s battery health, avoid letting the battery drain completely to 0% or staying fully charged at 100% for extended periods; keeping it between 20% and 80% is ideal. Additionally, avoid using the device in extreme temperatures (above 35°C/95°F) or while it is fast-charging, as excessive heat can permanently degrade battery capacity.
What should I do if my device fails to connect via Bluetooth?
First, ensure that your device has Bluetooth turned on and is within the effective range (usually within 10 meters/33 feet). If it still won't connect, try resetting the connection: go to your smartphone/PC settings, "forget" or remove this device from your Bluetooth history, restart both devices, and then attempt to pair them again from scratch.
Why is it important to update the firmware, and how do I do it?
Firmware updates provide critical bug fixes, patch security vulnerabilities, and sometimes introduce brand-new features or performance optimizations. You can easily check for updates by connecting your device to its companion app or checking the "System Settings" menu while connected to a stable Wi-Fi network.

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